Service Portal ServiceNow CERN Status Board Service Availability

CERN's mission is to facilitate the quest of scientists and engineers in their search for answers to questions about the universe, and in the process: train (young scientists), unite (people from many nations), and push technology and engineering to the limit. In order for our ‘users’ (the scientists and engineers) to be able to focus on this job efficiently they must be supported by a “best in class” service organization, using simple, comprehensive, coherent, smooth and efficient processes and tools. It is our mission to introduce, operate and improve the service infrastructure that makes this happen.
Download here a short document on the vision and journey.

Links below point you to information on WHAT do we want to achieve; vision and objectives, initial deliverables and associated benefits; WHY we are doing this, and why now HOW it's done (our methodology) and HOW this may affect you WHEN milestones were reached, and plans for the future: What has been done Plans Here you can find Presentations, Training material, Who is Who, and much more.