The service portal can be found here: https://cern.service-now.com/service-portal/

The service management tool production site can be found here: https://cern.service-now.com/

The service management tool training site can be found here: https://cerntraining.service-now.com/ 

The service management tool test site can be found here: https://cerntest.service-now.com/ 

The help and standard training material for service-now can be found here: http://wiki.service-now.com/

The CERN training material can be found here: https://test-static-04.web.cern.ch/wiki/training-material 

The project collaboration site can be found here: https://cern.ch/sm; It contains reference material and lots of details for staff involved in service delivery. It has restricted access.

The GS-SMS group site can be found here: https://cern.ch/gs-sms