The following presentations and articles are available for download:

• Very comprehensible introduction to all concepts and ideas in a presentation given to IT early 2010
• Short presentation given at conference on the projects objectives and the tool choice.
• Project status meeting 02-09-2010.
• Service Catalog in Service-Now presentation 09-11-2010.
• ITIL@CERN awareness course 11-01-2011.
• General information meeting on service management for IT and GS 14-01-2011.
• Project Presentation on Knowledge11 conference in Frankfurt December 2011
• Conclusions of an external project review January 2012
• Service Owners and Functional Element Managers Meeting for IT and GS 20-03-2013
• Project Presentation on Knowledge13 conference June 2013
• Service Desk status presentation March 2014
• Performance Analytics presentation at Knowledge14 conference May 2014
• Enterprise Service Management presentation at conference April 2015