This page points to a number of practical examples of how the introduction of the service management framework has helped the daily lives of people at CERN from the perspective of the three relevant stakeholder "roles"
1- The end user role (someone reporting a problem, or requesting for something)
2- The supporter role (someone helping to solve a problem or satisfy a request)
3- The manager role (someone in charge of a function, unit, service or contract)
These one page documents are meant to help explain and sell the concepts, benefits and ideas to all stakeholders.