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CERN Service Management
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Role descriptions
Service Owner
Functional Service Manager
Service Desk
Service Desk Manager
Service Manager On Duty
1st Line support
2nd Line support
3rd Line support
Ticket Owner
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Service Manager
Service Relationship Manager
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The following role descriptions are available:
Service Owner
Functional Service Manager
Service Desk (Role)
Service Desk Manager
Service Manager On Duty
1st Line support
2nd Line support
3rd Line support
Ticket Owner
Process Owner
Service Catalogue Manager
Service Manager
Service Relationship Manager
Page last updated on: 30 January 2017 at 17:15
