The introduction of service management best practice is a joined effort between GS and IT and officially started on 1/1/2010 with the following project governance structure:

Executive sponsor:

• DG: Sigurd Lettow

Project sponsors:

• IT: David Foster
• GS: Thomas Pettersson 2010-2012 / Lluis Miralles 2013-

Management Team:

• IT: Mats Moller
• GS: Reinoud Martens; Deputy: Olaf Van Der Vossen

External Consultant

• NCC: Jochen Beuttel

More details on the 'project' organization can be found here

More details on the 'operational' organization can be found here

During 2013 we switched to an operational mode, and the project organization has become less relevant since.