We selected a tool AFTER we had a defined service catalog and specified processes.
The selection process went through the following steps:
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>40 products long-listed and evaluated against “preselectioncriteria”.
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6 invited for a detailed evaluation using technical questionnaire (>300 ‘questions’).
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For top 2: technical challenge presentations.
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For top 2: live instance tests performed.
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6 reference visits performed
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Commercial, TCO, and planning considerations
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Service-Now selected
Arguments for Service-Now were
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Functional Coverage
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Architecture
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Flexibility
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100% Web Based
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SAAS (TCO and implementation speed)
Page last updated on: 30 January 2017 at 17:15