24th of April 2009: This presentation given in the GLM of the 24th of April shows the agreed strategy.

18th --> 20th of May 2009: Review and definition of roadmap with help of consultant. (Click here for presentation).

8th of June: Presentation of next steps to GS GLM (Click here for presentation).

9th of June --> 13th of July: Interviews and design of GS Service Catalog.

16st of July 9:00-->12:00: Service Catalog review meeting with service managers. (Click here to view the big picture as presented)

14/15th of July and 22/23rd of July: Service management awareness courses to train ca 100 GS staff in Service Management best practice applied to our situation. Training documentation can be found here (requires special authorization).

21/22 September: Service management awareness courses to train GS staff not having been able to participate in previous events in Service Management best practice applied to our situation. Training documentation can be found here (requires special authorization)

23 September; strategy meeting with GS management on next steps on roadmap.

28 September; presentation of next steps in GS GLM (Click here for presentation)

6/7 October workshop to define the incident management process. Presentation material (requires special authorization)

14 October workshop to define service manager role and identify our service owners. Minutes 14-10-2009

15/16 October workshop to define the request fulfilment process. Slides can be found here (requires special authorization)

19th October-->13th of November, Service Catalog refinement meetings.

16th of November: GS Service Catalog internal review.

25th or 26th of November: Service Catalog final review and service-owner workshop with NCC Slides can be found here. (Minutes 25-11-2009)

8th December: Process Review meeting with NCC. (requires special authorization)

Service Owner training 15/12/2009, 12/01/2010, 20/01/2010 (slides) (requires special authorization)

Endorsement of the IM and RF processes by GS GL's and SL's 13/01/2010 (minutes and slides here (requires special authorization))